Esterchem > Privacy Policy




The processing of your personal data is carried out by Esterchem. We respect your privacy and are committed to maintaining the security of your personal information. This policy outlines how and why we collect and use personal data. We want to ensure you are informed and in control of your data. Please be assured that we will never sell your personal data, and will only ever share it with third parties where we have your permission and/or where it is necessary for us to full a contract or service obligation.

If you have any questions about this policy or how we use your personal data, please contact us by email at

What data we collect

We collect personal data provided by you. This includes information that is necessary to support the products and services we offer.

For example:

We collect personal details (name, address, email address, telephone etc) when you have made and enquiry or placed an order.
We collect financial information (payment information) when you set up a trading account or request a proforma invoice (credit & debit card information is destroyed immediately after transaction)
We collect information about the products and services you have enquired about or purchased.
All the data we collect is encrypted.

How we use your information

When we collect your data, we will ask for your consent to use it in different ways. We will only use your personal data in ways you have given us permission to do so.

We may also use your data in order to:

enter into, or perform, a contract with you;
comply with a legal duty;
to protect the vital interests of the data subject or of another natural person;
for our own (or a third party’s) lawful interests, provided your rights don’t override these.
There may be occasions where we want to contact you about something that you have not explicitly signed up for. We will only do this if you have given your consent for us to contact you about similar products and services, or if the communication is for a closely related purpose.


We collect and use personal data for administrative purposes in order to help us carry out the services we offer.

This includes:

receiving enquires, orders, artwork, direct debits, direct debit confirmations or other payment confirmations.
maintaining contact databases of our customers, their enquiries and purchases and contact permissions.
performing our obligations to fulfil customer contracts
fulfilling orders, or for other services (placed online, over the phone or in person).
helping us respect your choices and preferences. For example, if you ask us not to send you information, we’ll keep a record of this so that we know not to contact you again. Sometimes we will need to contact you, regardless of any contact preferences you may have specified. This will only ever be for essential communications in order to fulfil our promises to you as a customer, or buyer of goods or services from Esterchem.

Disclosing and sharing data

We will never sell your personal data.

We may share personal data with suppliers who provide us with services. For example, in order to process an order that requires a mailing solution, your name and address will be shared with our selected fulfilment house, who will print and post your order on our behalf. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.


We use personal data to communicate with you to promote the work we do and services we offer. This includes keeping you up to date with our news (business, products and offers)

As with other communications, we will only contact you if you’ve told us you’d like to hear from us about this sort of activity. You can unsubscribe from receiving marketing communications at any time.

We also collect information about how you respond to our communications. This helps us identify things you are interested in, and may affect how we communicate with you in the future,

Information we generate

We conduct research and analysis on the information we hold, which can in turn generate personal data. For example, by analysing your interests and involvement with our business, we are able to build a pro le which helps us know/understand which of our communications are likely to interest you. Please see below under ‘Research and pro ling’ for more information about how we use information for pro ling and targeted marketing.

Information from third parties

We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.

Research and profiling

We evaluate, categorise and pro le personal data to help us tailor products, services and communications to help prevent unwanted communications from filling up your inbox.

This also helps us understand our customers and make improvements to our business and services.

This section explains how and why we use personal data to understand our customers, improve our relationships, client’s needs and expectations and provide a better all-round customer experience.

Internal research and analysis

We carry out research and analysis on our customers, to determine the success of our communications, better understand our client’s needs and identify patterns and trends. This helps inform our approach and make Esterchem / Impressions stronger and more effective organisations helping towards giving our clients effective solutions.

Client Supplied Mailing lists

For some print work our clients may supply Esterchem with mailing lists containing names, and addresses for postal fulfilment. Client supplied mailing lists and CSV files are stored in an encrypted folder until printing is processed. Once the order is completed, printed and delivered any client supplied mailing lists or associated print processing files are deleted and not kept on our server. For any outsourced mailing fulfilment please obtain the Mailing House privacy policy. Available on request. No mailing lists supplied to Esterchem are ever shared, or redistributed.


What is a cookie?

A cookie is a small text le that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you.

Controlling cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. For more information, visit


If you are unhappy about how we have used your data, you can complain to the Rowtype Printers / Impressions by contacting us at If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Of ce which regulates and enforces data protection law in the UK. Details of how to do this can be found at

Notification of changes to this Privacy Policy We reserve the right to amend this Privacy Policy at any time. Notice of any change will be posted on our website and will be deemed effective upon publication.

This Privacy Policy was last updated on 14/04/2020

Our technical service and sales department are available to answer any queries over the phone or by e-mail.

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